How to cancel Storytel

On the web

1. Sign in at storytel.com in a browser (cancelling is not offered inside the app for web subscriptions).
2. Open My account, then Subscription.
3. Choose Cancel subscription (Abonnement beëindigen / Abo kündigen), select a reason and confirm.
4. Storytel emails a confirmation with the end date. Listening continues until then.

If you subscribed through the App Store or Google Play

1. Apple: Settings › your name › Subscriptions › Storytel › Cancel Subscription.
2. Google Play: profile › Payments & subscriptions › Subscriptions › Storytel › Cancel subscription.

Before you cancel

Notice period

None. Cancel any time; the subscription ends at the end of the current paid period.

Refunds

No refund of the running month. A free trial cancelled before its end is not charged.

Worth knowing

• Trials are long (often 30 to 60 days) and convert to the full price silently; the end date is on the account page.
• Downloaded books stop playing when the subscription ends; bookmarks and your bookshelf stay for a return.
• On the Flex and Premium plans, unused hours do not carry over or refund.

Your rights in the EU

These apply in most EU countries on top of whatever the service’s own terms say. The detail varies by country, so treat this as the floor, not the full picture.

• 14 days to change your mind. For most contracts you sign online you have 14 days to withdraw without giving a reason. For a digital service you start using straight away, the seller can ask you to give up that right at checkout, which is what the tick-box you clicked past was for, or charge you for the part you used.
• Auto-renewal has to be clear. A service that renews automatically has to tell you so before you sign up, including how long each renewal lasts and what it costs. Some countries go further: in Germany, a contract signed since March 2022 can only renew indefinitely if you can then cancel monthly, and notice periods are capped at one month. France, Austria, Romania and Sweden require a separate reminder before a renewal.
• A cancel button, in Germany. If you signed up online with a company selling in Germany, its website has to carry a clearly labelled cancellation button since July 2022, and cancelling has to be as easy as signing up was. Across the EU, an equivalent withdrawal function for the 14-day right became mandatory on 19 June 2026.
• Keep the confirmation. Cancel through the account page or the official form rather than by replying to a no-reply address, screenshot the confirmation, and keep the email. If a charge lands after that date, the confirmation is what gets it reversed.

Sources: European Consumer Centre Germany, Online subscriptions · Directive (EU) 2023/2673, withdrawal function from 19 June 2026

Questions