How to cancel Urban Sports Club

On the web

1. Sign in at urbansportsclub.com in a browser (the app links to the same page).
2. Open My Account, then Membership (Mitgliedschaft verwalten).
3. Choose End membership (Mitgliedschaft beenden), give a reason if asked, and confirm.
4. The page shows the end date; keep the confirmation email. Check-ins continue until that date.

If the account page will not let you

1. Write to support through the contact form or the support address on urbansportsclub.com with your name, email on the account and membership ID, cancelling at the next possible date.
2. In Germany the site must also offer a cancellation button that works without logging in.

Before you cancel

Notice period

Flexible membership: one month’s notice to the end of the current billing month. Annual membership: at the end of the 12-month term, then monthly with one month’s notice.

Refunds

No refund of the remaining term. Company memberships through an employer follow the employer’s scheme.

Worth knowing

• The cancellation has to reach Urban Sports Club before the next billing month starts, or the notice month shifts by one.
• An annual plan bought at a discount does not end early; cancelling in month four stops the renewal after month twelve.
• Pausing keeps the membership and pushes its end date out by the paused weeks.
• Downgrading to a smaller package is often possible from the same page and takes effect at the next billing month.

Your rights in the EU

In Germany, a membership signed since March 2022 cannot renew for more than one month at a time after the first term, and urbansportsclub.com must carry a cancellation button (§ 312k BGB).

These apply in most EU countries on top of whatever the service’s own terms say. The detail varies by country, so treat this as the floor, not the full picture.

• 14 days to change your mind. For most contracts you sign online you have 14 days to withdraw without giving a reason. For a digital service you start using straight away, the seller can ask you to give up that right at checkout, which is what the tick-box you clicked past was for, or charge you for the part you used.
• Auto-renewal has to be clear. A service that renews automatically has to tell you so before you sign up, including how long each renewal lasts and what it costs. Some countries go further: in Germany, a contract signed since March 2022 can only renew indefinitely if you can then cancel monthly, and notice periods are capped at one month. France, Austria, Romania and Sweden require a separate reminder before a renewal.
• A cancel button, in Germany. If you signed up online with a company selling in Germany, its website has to carry a clearly labelled cancellation button since July 2022, and cancelling has to be as easy as signing up was. Across the EU, an equivalent withdrawal function for the 14-day right became mandatory on 19 June 2026.
• Keep the confirmation. Cancel through the account page or the official form rather than by replying to a no-reply address, screenshot the confirmation, and keep the email. If a charge lands after that date, the confirmation is what gets it reversed.

Sources: European Consumer Centre Germany, Online subscriptions · Directive (EU) 2023/2673, withdrawal function from 19 June 2026

Questions