How to cancel Nintendo Switch Online

On the Nintendo Account website

1. Sign in at accounts.nintendo.com in a browser.
2. Select Nintendo Switch Online.
3. Select Terminate automatic renewal, then confirm. The membership runs to its end date and stops.

On the console

1. Open the Nintendo eShop from the HOME menu and select the account that bought the membership.
2. Select your icon (top right) to open Account Information.
3. Scroll down and select Cancel your subscription by turning off automatic renewal, then confirm.

Before you cancel

Notice period

Turn off renewal at least 48 hours before the expiry date; the membership then runs to that date and does not renew.

Refunds

No refund for the remaining term. Prepaid membership cards are not refundable.

Worth knowing

• Automatic renewal is on by default, including for memberships started with a prepaid code, if a card or eShop funds are on the account.
• A family membership is owned by one account; only the owner can turn off renewal, and every member loses online play and cloud saves when it ends.
• Cloud saves are kept for 180 days after the membership lapses, then deleted.
• The trial that comes with some games converts to paid if renewal is on.

Your rights in the EU

These apply in most EU countries on top of whatever the service’s own terms say. The detail varies by country, so treat this as the floor, not the full picture.

• 14 days to change your mind. For most contracts you sign online you have 14 days to withdraw without giving a reason. For a digital service you start using straight away, the seller can ask you to give up that right at checkout, which is what the tick-box you clicked past was for, or charge you for the part you used.
• Auto-renewal has to be clear. A service that renews automatically has to tell you so before you sign up, including how long each renewal lasts and what it costs. Some countries go further: in Germany, a contract signed since March 2022 can only renew indefinitely if you can then cancel monthly, and notice periods are capped at one month. France, Austria, Romania and Sweden require a separate reminder before a renewal.
• A cancel button, in Germany. If you signed up online with a company selling in Germany, its website has to carry a clearly labelled cancellation button since July 2022, and cancelling has to be as easy as signing up was. Across the EU, an equivalent withdrawal function for the 14-day right became mandatory on 19 June 2026.
• Keep the confirmation. Cancel through the account page or the official form rather than by replying to a no-reply address, screenshot the confirmation, and keep the email. If a charge lands after that date, the confirmation is what gets it reversed.

Sources: European Consumer Centre Germany, Online subscriptions · Directive (EU) 2023/2673, withdrawal function from 19 June 2026

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