How to cancel Xbox Game Pass

On the web

1. Sign in at account.microsoft.com/services with the account that owns the subscription.
2. Find Game Pass (Ultimate, Premium, Essential or PC Game Pass) under Services & subscriptions and choose Manage.
3. Choose Cancel subscription, or Turn off recurring billing. Turning off billing lets the subscription run to the paid end date and then stop; Cancel may end it now, and Microsoft tells you which before you confirm.
4. Check the page shows Turn on recurring billing afterwards: that is the sign it is off.

On the Xbox console

1. Press the Xbox button, then Profile & system › Settings › Account › Subscriptions.
2. Select the Game Pass subscription, then Turn off recurring billing, and confirm.

Before you cancel

Notice period

None. Turn off recurring billing any time and the subscription ends on the date already paid to.

Refunds

The last charge can be refunded if you cancel within 30 days of it, once per subscription; otherwise the subscription runs to the end of the paid period. Prepaid codes are not refunded.

Worth knowing

• Installed catalogue games stay on the drive but will not launch once the subscription lapses. Anything you bought with a member discount is yours to keep.
• Ultimate includes EA Play and cloud gaming; both end with it.
• Microsoft may pause recurring billing on a subscription that has not been used for a long time, but do not count on it. Turn it off yourself.
• Prepaid codes stack: a code redeemed on top of recurring billing extends the end date, and billing resumes after that unless it is off.

Your rights in the EU

These apply in most EU countries on top of whatever the service’s own terms say. The detail varies by country, so treat this as the floor, not the full picture.

• 14 days to change your mind. For most contracts you sign online you have 14 days to withdraw without giving a reason. For a digital service you start using straight away, the seller can ask you to give up that right at checkout, which is what the tick-box you clicked past was for, or charge you for the part you used.
• Auto-renewal has to be clear. A service that renews automatically has to tell you so before you sign up, including how long each renewal lasts and what it costs. Some countries go further: in Germany, a contract signed since March 2022 can only renew indefinitely if you can then cancel monthly, and notice periods are capped at one month. France, Austria, Romania and Sweden require a separate reminder before a renewal.
• A cancel button, in Germany. If you signed up online with a company selling in Germany, its website has to carry a clearly labelled cancellation button since July 2022, and cancelling has to be as easy as signing up was. Across the EU, an equivalent withdrawal function for the 14-day right became mandatory on 19 June 2026.
• Keep the confirmation. Cancel through the account page or the official form rather than by replying to a no-reply address, screenshot the confirmation, and keep the email. If a charge lands after that date, the confirmation is what gets it reversed.

Sources: European Consumer Centre Germany, Online subscriptions · Directive (EU) 2023/2673, withdrawal function from 19 June 2026

Questions