How to cancel Zalando Plus

On the web

1. Sign in on the Zalando site for your country and click your name (top right), then Mein Konto / My account.
2. Choose Zalando Plus in the left menu.
3. Scroll to the membership settings and choose Cancel membership (Mitgliedschaft kündigen). Pick a reason and confirm; leave the follow-up contact box unticked.
4. The page shows the end date, and Zalando confirms by email. Benefits stay until then.

By phone

1. Zalando’s customer service can cancel for you on the number listed for your country on zalando.de. Ask for the confirmation by email.

Before you cancel

Notice period

None. Cancel any time to the end of the current membership year; benefits continue until then.

Refunds

The yearly fee is refunded only if you cancel within 14 days of subscribing. After that no refund; the membership runs to the end of the paid year.

Worth knowing

• A free trial converts to a paid year on its own. Cancel during the trial and you keep the trial benefits until it ends, then pay nothing.
• The renewal charge is one payment for the whole year. Set a reminder for a week before the renewal date shown in your account.
• Cancelling Zalando Plus does not touch your Zalando account, orders or returns.

Your rights in the EU

These apply in most EU countries on top of whatever the service’s own terms say. The detail varies by country, so treat this as the floor, not the full picture.

• 14 days to change your mind. For most contracts you sign online you have 14 days to withdraw without giving a reason. For a digital service you start using straight away, the seller can ask you to give up that right at checkout, which is what the tick-box you clicked past was for, or charge you for the part you used.
• Auto-renewal has to be clear. A service that renews automatically has to tell you so before you sign up, including how long each renewal lasts and what it costs. Some countries go further: in Germany, a contract signed since March 2022 can only renew indefinitely if you can then cancel monthly, and notice periods are capped at one month. France, Austria, Romania and Sweden require a separate reminder before a renewal.
• A cancel button, in Germany. If you signed up online with a company selling in Germany, its website has to carry a clearly labelled cancellation button since July 2022, and cancelling has to be as easy as signing up was. Across the EU, an equivalent withdrawal function for the 14-day right became mandatory on 19 June 2026.
• Keep the confirmation. Cancel through the account page or the official form rather than by replying to a no-reply address, screenshot the confirmation, and keep the email. If a charge lands after that date, the confirmation is what gets it reversed.

Sources: European Consumer Centre Germany, Online subscriptions · Directive (EU) 2023/2673, withdrawal function from 19 June 2026

Questions